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FAQ’s

IMG_5039 What will happen to my alarm system if my phone line is cut?

If your alarm system communicates solely through the phone line, your alarm will ring but will not communicate the event to the monitoring center. If you have a cellular device alarm system, cutting the phone line will not impact the device’s ability to communicate with the monitoring center.

Can you have pets with an alarm system?

Priority One Security can work with you to create an alarm system that takes into account your pet’s habits and activities.

How often does my alarm’s back up battery need to be replaced?

Our alarm devices will notify you when your back up battery needs to be replaced. These batteries usually last between two and four years.

Can I keep my old alarm system, and pay Priority One Security to monitor it?

Priority One Security can monitor systems installed by other companies. To learn more about switching monitoring services for your home or business to Priority One, please contact us.

Do you use local or out of area monitoring stations?

Priority One Security uses ‘out of area’ monitoring stations for three main reasons:

  1. Our monitoring stations have back-up systems in place, so if local telephone communications fail, you are not without monitoring.
  2. Our stations specialize in monitoring, and employ a team of trained, licensed professionals.
  3. Our stations are deemed less of a risk when they are located out of town. They also tend to be safer when natural disasters and weather issues arise.

Can I track who is using my system?

We can provide a complete log-in report on a monthly basis. For more information, please contact us.

IMG_5068What is the difference between a smoke or carbon monoxide detector bought at a hardware store and one that comes with a security system?

The main difference between a fire safety detector bought at a hardware store (or installed by a builder) and a detector provided by Priority One Security is its monitoring capabilities. Fire safety detectors bought and installed, while excellent for saving lives, only alert you to the fire; they are not able to call the fire department, which is especially important if no one is home to hear the alarm go off. A fire safety detector not connected to a monitoring system only work if the detector’s batteries are charged, and someone is at home to hear the alarm.

By contrast, a monitored fire safety detector connects through your security system so that when an alarm goes off, the fire department is immediately notified. Monitored detectors do not rely on battery power, and can even alert the monitoring station when the system is in disarm mode.

Are all new employees subject to background checks?

We understand that nature of our business is security and safety. All employees go through extensive background and security checks to provide peace of mind to our clients. Many of our employees are certified, trained technicians, and more than half of our team have been with us for more than 10 years.

Can you provide security guard services?

Priority One Security does not provide security guard services; however, we are happy to recommend companies we trust. Contact us for more information.

How do I schedule service?

You may schedule a service by calling 888-779-4167 or by completing this online form.

What commercial industries do you work with?

Priority One Security works with all types of businesses and industries. What is listed on our website is only a sample of our portfolio. We can provide a comprehensive consultation tailored to your business’s needs. For a free consultation, please contact us today.

What products and services do you provide?

Priority One provides custom security solutions for homes and businesses utilizing the very best products on the market. We are an authorized Honeywell dealer, and we employ a team of expert consultants, licensed technicians and trained support staff to serve you.

In addition to integrated security solutions, we also provide a range of technology solutions, including audio/visual components and capabilities, audio and surround sound installation, and customized interactive services.

Are the security system components leased from Priority One?

Our residential and commercial security systems are sold directly to you – meaning you own the components outright. There is no lease term included in our monitoring agreement. We do offer financing options for commercial customers.

Do your security systems have remote access control capability?

Our systems can be monitored through our Total Connect app, which is accessible on your smart phone or tablet, or through any web browser.

Will wires be run throughout my house to install a security system?

We install both wired and wireless systems. The choice is up to you!

We are moving to a new home, so I need to transfer my monitoring service.

Contact us and we will assist you with making the transfer.